Privacy Policy

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Introduction

This Privacy Policy (“Policy”) governs the collection, storage, and use of information and data collected by FlexHealth LLC or any of our U.S. affiliates (collectively, “FlexHealth,” “we,” “us,” or “our”) through our website at www.tryflexhealth.com, its subdomains, mobile applications, or through any other communication method such as telephone, email, or other means (collectively, “Flex Health Services”). By accessing and using the Flex Health Services, you confirm that you have read and understand this Policy.

Information We Collect

Information Provided by You or Your Agent:
  • Personal Data: Name, contact details, business information, and any other information you provide directly or via your designated agent.
  • Application Data: If you inquire or sign up for our services, we may collect additional information relevant to the services provided, such as business needs, service preferences, and communication preferences.
Cookies and Tracking Technologies:
  • We and our third-party service providers may use cookies, web beacons, pixel tags, and other tracking technologies (“Technologies”) to collect information and improve your experience with our Services. You can manage cookie settings in your browser, but disabling them may impact your ability to use certain features of the Site.
  • We may also use analytics tools such as Google Analytics to collect information on visitor behavior and demographics for tailored advertising and marketing efforts. You can opt out of Google Analytics by visiting Google Analytics Opt-out.
Device-Specific Information:
  • We may collect device-specific information, including your IP address, geographical location, browser type, operating system, MAC address, and other unique identifiers.
Information from Third Parties:
  • We may obtain information about you from other sources, such as third-party services, applications, industry databases, referral partners, and affiliates, to supplement the information provided by you.

How We Use Your Information

FlexHealth may use the information we collect about you for various purposes, including:
  • Understanding your business needs to tailor our services accordingly.
  • Verifying your identity and preventing fraud.
  • Communicating with you regarding our services, updates, and marketing efforts, including AI-powered communications.
  • Processing and managing your inquiries or accounts.
  • Developing and improving our website, products, and services.
  • Complying with legal and regulatory obligations.

AI and Automated Decision-Making

  • We may use AI and automated decision-making technologies in our emails and SMS communications to personalize content, optimize delivery times, and enhance user experience. This may include analyzing user interactions, preferences, and behavior to tailor communications and offers specifically to your needs. By using our services, you consent to the use of AI technologies as described in this policy.

Information Sharing and Disclosure

With Service Providers and HealthCues:
  • We may use AI and automated decision-making technologies in our emails and SMS communications to personalize content, optimize delivery times, and enhance user experience. This may include analyzing user interactions, preferences, and behavior to tailor communications and offers specifically to your needs. By using our services, you consent to the use of AI technologies as described in this policy.
With Referral Partners and Affiliates:
  • We may share your information with referral partners and affiliates who advertise our programs and may receive compensation for referrals. These partners are contractually obligated to use your information in compliance with our privacy standards.
With Third Parties:
  • We may disclose your information to third parties as needed for business operations, such as partnerships, joint ventures, or professional service providers.
With Affiliates and in Business Transfers:
  • We may share your information with our affiliates or in connection with a merger, acquisition, or sale of our business.
As Required by Law:
  • We may disclose your information to law enforcement or other government bodies to comply with legal requirements or protect our rights.

International Data Transfers

  • Your information may be transferred, processed, and stored in countries outside your country of residence, including the United States, which may have data protection laws that are different from the laws where you live.

Data Security

  • We implement appropriate physical, technical, and organizational measures to safeguard your personal information. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

Your Rights

  • You have the right to access, correct, or delete your personal information and to opt out of receiving marketing emails or AI-driven communications. Please contact us using the details below to exercise these rights.

Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. You will be deemed to have accepted the updated Policy if you continue to use the Services after the new Policy takes effect.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
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